Help & Support

Frequently Asked Questions
Please refer to our FAQ page.

Order and Payment

We accept Visa, MasterCard, Solo, Switch and Delta through our secure payment page hosted by SagePay (previously called Protx), a leading independent UK based online payment company. At no time does Gifts for Geeks have access to your full card details.

We also accept cheques and postal orders.

Postage and Packaging

Gifts for Geeks aim to have all orders dispatched within 3 working days of payment. However, this can take longer in some rare cases.

Please bear in mind though that we do not control the postal system and so your order may in some circumstances take up to 5 to 7 working days to reach you. Please note that postage upgrades only upgrade the postage speed and not our processing time. Items are dispatched according to the delivery method the customer selects. An overview of the postage methods used follows;

Royal Mail 1st Class: Standard Delivery Time: 1-2 days.

Royal Mail 2nd Class: Standard Delivery Time: 2-4 days. 

Tracked Courier Delivery: 2-4 days.

DHL: Standard Delivery Time: 1-2 days. 

Royal Mail Airmail: Standard Delivery Time: 1-7 days. 

New Delivery Methods

Royal Mail Special Delivery Time: 1 Working Day

UPS Cash On Delivery Service (C.O.D.): 1-2 Working Days 

To place a UPS Cash On Delivery Service order (U.K. only) simply select your postage method as UPS C.O.D. and your payment method as C.O.D.

Then email us with your order number at COD@giftsforgeeks.org.uk to confirm your order.  UPS will accept cash or cheque  as valid forms of payment on delivery.

Due to customer feedback some items, blisters in particular, will be shipped with additional protection to keep them intact during transit. We will not accept refund requests or exchanges for these items if the sole reason is that the customer is unhappy with the additional protection. Please note we will avoid this where possible.

Non-delivery

If you are unfortunate enough not to receive your ordered goods within 20 working days (which is the period that Royal Mail allows before it is declared as lost) Please call your local sorting office, as 95% of delayed items end up being held at local sorting offices because of a failed deliveries. If nothing is found then please e-mail us and we will arrange for a reimbursement or for a replacement to be sent to you after completion of the claims procedure. If you have had problems receiving goods we reserve the right to only send future orders based on Recorded post to help guarantee that items do reach you safely.

Returned to Sender

Items that are returned to Gifts For Geeks because they are not collected or claimed by the intended recipient can be reissued for an additional postage fee. Alternatively your order can be refunded minus our postage costs.

Returns Policy

We will accept returns if we are notified within 14 days of delivery. Customers must take reasonable care of the goods while in their possession if the wish to return the product. We will accept opened packaging, as long as the contents is as new.

Exchanges 

We will accept exchanges and refund any postage costs, for items with factory errors or if you unhappy with the items purchased, if we are notified within 14 days of delivery. Customers must take reasonable care of the goods while in their possession if the wish to return the product.

For additional information please refer to our terms and conditions.

Gifts For Geeks is an authorised independent Games Workshop Retailer. However, this web site is completely unofficial and in no way endorsed by Games Workshop Limited.

40k, Adeptus Astartes, Battlefleet Gothic, Black Flame, Black Library, the Black Library logo, BL Publishing, Blood Angels, Bloodquest, Blood Bowl, the Blood Bowl logo, The Blood Bowl Spike Device, Cadian, Catachan, Chaos, the Chaos device, the Chaos logo, Citadel, Citadel Device, Cityfight, City of the Damned, Codex, Daemonhunters, Dark Angels, Darkblade, Dark Eldar, Dark Future, Dawn of War, the Double-Headed/Imperial Eagle device, 'Eavy Metal, Eldar, Eldar symbol devices, Epic, Eye of Terror, Fanatic, the Fanatic logo, the Fanatic II logo, Fire Warrior, the Fire Warrior logo, Forge World, Games Workshop, Games Workshop logo, Genestealer, Golden Demon, Gorkamorka, Great Unclean One, GW, GWI, the GWI logo, the Hammer of Sigmar logo, Horned Rat logo, Inferno, Inquisitor, the Inquisitor logo, the Inquisitor device, Inquisitor:Conspiracies, Keeper of Secrets, Khemri, Khorne, the Khorne logo, Kroot, Lord of Change, Marauder, Mordheim, the Mordheim logo, Necromunda, Necromunda stencil logo, Necromunda Plate logo, Necron, Nurgle, the Nurgle logo, Ork, Ork skull devices, Sisters of Battle, Skaven, the Skaven symbol devices, Slaanesh, the Slaanesh logo, Space Hulk, Space Marine, Space Marine chapters, Space Marine chapter logos, Talisman, Tau, the Tau caste designations, Tomb Kings, Trio of Warriors, Twin Tailed Comet Logo, Tyranid, Tyrannid, Tzeentch, the Tzeentch logo, Ultramarines, Warhammer, Warhammer Historical, Warhammer Online, Warhammer 40k Device, Warhammer World logo, Warmaster, White Dwarf, the White Dwarf logo, and all associated marks, names, races, race insignia, characters, vehicles, locations, units, illustrations and images from the Blood Bowl game, the Warhammer world, the Talisaman world, and the Warhammer 40,000 universe are either ®, TM and/or © Copyright Games Workshop Ltd 2000-2007, variably registered in the UK and other countries around the world. Used without permission. No challenge to their status intended. All Rights Reserved to their respective owners.